The cost of carriage and delivery is determined by the weight of your consignment. As you add items to your shopping cart, you can use the “shipping estimator” button to show approximately how much your consignment will cost to deliver. The actual cost is displayed during the checkout phase of your visit.
The shipping weight is the combined weight of the item and its packaging. For this reason, you will always notice a difference between the ITEM weights and the final SHIPPING weights.
We aim to send out your consignment within 48 hours of your order being placed and accepted. However, please allow for 14 days delivery time as there may be factors that affect your order (such as product availability, courier services, postal delays, etc).
Design your own and customised items with your own name, delivery times will be approximately 28 days after sign off of the final design and payment being received.
Please do not return goods without contacting us first. We will advise you of the returns procedure when you contact us.
You have 7 days (after your receipt of the goods) to contact us to discuss returns.
All products returned to us must be in their original and undamaged packaging.
The cost of returning items to us is at your own when goods have been correctly supplied.
Cancellation of Orders
Design your own and custom design orders can not be cancelled once the order has been confirmed. All other orders can be cancelled only PRIOR to their despatch. If your order has been shipped, and you then wish to cancel it, you will have to follow the returns procedure (described above).